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Shipping & Returns

 

Delivery

 

FREE UK DELIVERY on all orders over £50
Destination Delivery Option Price Delivery Times
United Kingdom UK Standard First Class Delivery

FREE on orders over £50

£3.50 on orders under £50

Up to 5 working days
Orders are normally despatched the following working day, and sent via Royal Mail First Class post. Delivery should be within 5 working days. However we rely on Royal Mail and this cannot be guaranteed. 
* If you require urgent delivery please choose UK Special Delivery option below.

 

  UK Express Delivery £7.90 Following working day
This will guarantee delivery the following working day, provided we receive your order before midday. A signature will be required on delivery, so please ensure somebody will be at the delivery address.

Tracking reference numbers can be provided on request.
Europe EU Standard Delivery £10 Up to 14 working days
Orders are despatched by Air Mail and although delivery can be much sooner, you should allow up to 14 working days.
  EU Express Delivery £35 Up to 3 working days
Orders are despatched by courier service and a signature is required on delivery.

Tracking reference numbers can be provided on request.
USA & Canada USA & Canada Standard Delivery £15 Up to 14 working days
Orders are despatched by Air Mail and although delivery can be much sooner, you should allow up to 14 working days. Deliveries outside Europe may be subject to import duties or taxes.
  USA & Canada Express Delivery £35

Up to 3 working days
Orders are despatched by courier service and a signature is required on delivery. Deliveries outside Europe may be subject to import duties or taxes.

Tracking reference numbers can be provided on request.

Worldwide Worldwide Standard Delivery £20 Up to 14 working days
Orders are despatched by Air Mail and although delivery can be much sooner, you should allow up to 14 working days. Deliveries outside Europe may be subject to import duties or taxes.
  Worldwide Express Delivery £35

Up to 3 working days
Orders are despatched by courier service and a signature is required on delivery. Deliveries outside Europe may be subject to import duties or taxes.

Tracking reference numbers can be provided on request.

 

Returns and Exchanges

 

We hope you will be happy with your purchase. However in an event that you are not entirely satisfied, please return the goods to us in their original condition within 30 days of receipt. Please mark clearly whether you would like a refund, or exchange for a different size/colour/item. Some products are non-refundable for hygiene reasons and will be marked on the website and your order confirmation. When trying on items of clothing or jewellery please ensure you are not wearing perfume, deodorant or hair spray that may leave a scent or marks on the items. Please leave all tags attached to the items and reuse original packaging when returning the items. We will be unable to accept the return of any item where there is evidence that these guidelines were not followed. All goods are your responsibility until they reach us. We recommend that you return the items using a delivery service that provides you insurance for the full value of the goods. Please send them back using the sticker/address label enclosed with your order. This returns policy does not affect your statutory rights. Please contact us on info@livelagom.com if you have any questions.