We love a good biscuit! Our site uses hardworking cookies to make your browsing experience smooth and enjoyable. For more information please read our Privacy Policy.

Privacy Policy

Privacy and Cookie Policy

 

Any personal data which you may provide to us through the Site is subject to our Privacy Policy.

At LAGOM we believe that it is important to protect your Personal Data, as defined in the Data Protection Act 1998, the General Data Protection Regulations ((EU) 2016/679) and any UK implementing law (“Data Protection Laws”)). We are committed to giving you a personalised service that meets your needs in a way that also protects your privacy.

When you purchase something from the Site, as part of the buying and selling process, we collect the personal information you give us such as your name, address, phone number and email address.

When you browse our Site, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. This helps us to recognise you if you contact us and to prevent fraud and malicious activity.

Email marketing (if applicable): with your permission, we may send you emails about our store, new products and other updates. You will always have the option to opt out.

We may engage third parties to perform certain functions on our behalf. Any third parties we may engage are bound by strict contractual provisions with us and only have access to Personal Data needed to perform their functions, and may not use it for other purposes. In addition, they must process the Personal Data in accordance with this Privacy Policy and as permitted by the Data Protection Laws.

Examples of third parties include courier and delivery services, payment gateways, data analysis services and IT support.

Our payment gateway - Braintree A PayPal Service - adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our Site and its service providers.

We do not collect any special categories of personal information (for example your ethnic origin or health details).

We may amend this Privacy Policy from time to time to comply with new regulations or/and to reflect changes in our operations, in which case we will publish the amended version on the Site. By continuing to use our Site you confirm that we shall not be liable to you or any third party for any change to this Privacy Policy from time to time. It is your responsibility to also check the Site regularly to determine whether this Privacy Policy has changed.

Cookies and Browser Settings

How we use cookies:

Cookies are alphanumeric identifiers that enable our systems to recognise your browser and operating system.

Cookies enable us to recognise you when you contact us, to provide personalised services, such as displaying recently viewed items or saving your shopping basket, to help protect all users from fraudulent activity and to improve security.

In addition, we carry out research and diagnostics to improve LAGOM's content, products and services.

Cookies and Browser Settings:

When you first visit our Site you will have the option of accepting the cookies used by the Site.

The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

In an event of a breach we will notify you as soon as it is reasonably possible and take all measures within our powers to rectify the situation.

Your Rights

The Data Protection Laws give you the right to access information held about you. Your right of access can be exercised in accordance with the Act. You additionally have the right to ask for your Personal Data to be deleted or to be moved to another provider. Please contact us on info@livelagom.com or at LAGOM, 6 Gabriel's Wharf, Upper Ground, South Bank, London, SE1 9PP to make a request to access or amend your Personal Data.

You also have the right to make a complaint to the Information Commissioner’s Office if you are unhappy about how we have dealt with your Personal Data. You can find the Information Commissioner’s Office’s website at https://ico.org.uk/