Returns and Exchanges

We hope you will be happy with your purchase. However in an event that you are not entirely satisfied, please return the goods to us in their original condition within 30 days of receipt. Please mark clearly whether you would like a refund, or exchange for a different size/colour/item. Some products are non-refundable for hygiene reasons and will be marked on the website and your order confirmation. When trying on items of clothing or jewellery please ensure you are not wearing perfume, deodorant or hair spray that may leave a scent or marks on the items. Please leave all tags attached to the items and reuse original packaging when returning the items. We will be unable to accept the return of any item where there is evidence that these guidelines were not followed. All goods are your responsibility until they reach us. We recommend that you return the items using a delivery service that provides you insurance for the full value of the goods. Please send them back using the sticker/address label enclosed with your order. This returns policy does not affect your statutory rights. Please contact us on info@livelagom.com if you have any questions.